Diana Szabo, MA

April 26, 2012

Diana Szabo successfully defended her MA thesis, Aesthetic Labour at the Coffee Shop: Exploring Young Workers’ Perceptions of the Service Encounter. In her thesis research she used in-depth interviews to explore how young coffeehouse baristas experience employment in the lower tier of the service sector. Her findings suggest that age and class intersect in the coffeehouse setting to gentrify barista work, but coffeehouse employers' efforts to "empower" their employees have variable results. Thus young workers' working conditions and career aspirations appear to be important in determining whether and how resistance plays out in the three-way relationship among employers, workers, and customers. Read more

Congratulations, Diana!